Privacy Policy

1. Scope and Applicability

This Privacy Policy applies to all users accessing our website (www.mallufinance.online) and utilizing our loan aggregation services. It describes our policies and procedures on the collection, use, processing, and disclosure of your information. By using our Services, you consent to the data practices outlined in this document.

2. Data Collection

To provide you with highly accurate and personalized loan offers, we collect specific categories of data. We adhere to the principle of data minimization, collecting only what is strictly necessary.

• Personally Identifiable Information: Full legal name (as per PAN), Date of Birth, and gender.
• Contact Information: Residential address, city (e.g., Thrissur), active email address, and mobile phone number.
• Financial and Employment Data: Current employment status (Salaried or Self-Employed), monthly net income, and business details if applicable.
• Authentication Data: Profile details obtained securely via standard single sign-on verification protocols when you log in (such as your linked email profile address).
• Technical and Usage Data: IP addresses, browser types, device identifiers, and platform interaction metrics to ensure the security and optimization of our portal.

3. Lawful Basis and Usage of Data

Your data is processed based on your explicit, informed, and unambiguous consent obtained during the application stage. We utilize your data exclusively for:

• Loan Matchmaking: Assessing your financial profile to match you with the most favorable interest rates from Reserve Bank of India (RBI) regulated partner banks and NBFCs.
• Application Facilitation: Forwarding your validated details to your selected lending institution to expedite the approval process.
• Service Communications: Delivering important updates regarding your loan status, as well as promotional materials and offers via WhatsApp, SMS, and Email, provided you have opted in.
• Fraud Prevention (Scam Lens): Monitoring and investigating platform usage to protect users from fraudulent activities, unauthorized financial requests, and deceptive loan apps.

4. Data Sharing and Disclosure

Mallu Finance respects the confidentiality of your financial data. We do not sell or rent your personal information to third-party marketers. Data is shared only under the following circumstances:

• Regulated Lending Partners: When you initiate a loan application, your data is securely transmitted to the specific RBI-regulated institution you select.
• Infrastructure Partners: We rely on highly secure, enterprise-grade cloud system infrastructures for standard backend database storage and structural identity isolation workflows. These service components are bound by strict corporate data handling parameters.
• Legal Obligations: We will disclose your information if legally required to do so by Indian law enforcement agencies, courts, or regulatory bodies to prevent fraud or enforce our Terms of Service.

5. Data Security Measures

We implement stringent administrative, technical, and physical security measures to shield your data from unauthorized access, alteration, or destruction. Our operational environment handles transaction isolation metrics directly within local session structures, ensuring that your financial details are fully encrypted and accessible solely by you and our authorized platform architects.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our legal agreements. Incomplete loan applications and unverified accounts may be periodically purged from our systems to maintain data hygiene.

7. Your Rights

Under applicable data protection laws, you possess the following rights regarding your digital data:

• Right to Access: You may request a comprehensive record of the personal data we hold about you.
• Right to Correction: You may request immediate correction of any inaccurate or outdated information.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data from our servers, subject to pending loan applications or legal retention requirements.
• Right to Withdraw Consent: You can opt-out of marketing and promotional communications at any time without affecting the lawfulness of processing based on consent before its withdrawal.

8. Third-Party Links

Our platform contains outbound links to external websites, including our banking partners. We are not responsible for the privacy practices, cookie policies, or the content of these third-party websites. We encourage you to read their respective privacy policies upon redirect.

9. Modifications to this Policy

Mallu Finance reserves the right to update or modify this Privacy Policy at our discretion. Any changes will be posted on this page with an updated "Effective Date". Continued use of our portal following such modifications constitutes your acknowledgment and acceptance of the updated policy.

10. Grievance Redressal

If you have any questions, concerns, or wish to exercise your data rights, please contact our dedicated Grievance Officer using the details below: