General Terms

Your Shield Against Impersonation At our core, we believe that trust is the foundation of every financial relationship. In an era where phone scams and unauthorized impersonation attempts are becoming increasingly sophisticated, we are committed to going above and beyond to protect your data and peace of mind. To ensure absolute security during our interactions, we are proud to launch our proprietary identity verification protocol: the MAC CODE (Mallu Finance Agent Confirmation Code). This new system places the power of authentication directly in your hands. The process is designed to be seamless yet strictly secure. Whenever you raise a query through our ticketing portal or request a callback from our team, our system automatically generates a unique, transaction-specific MAC CODE. This code is sent exclusively to your registered email address and is visible only to you and our authorized support staff. When you receive a call claiming to be from our organization, do not share your details immediately. Instead, ask the caller to provide the MAC CODE associated with your ticket. A legitimate executive from our team will verify their identity by reciting the exact code sent to your email. If the caller provides the correct code, you can proceed with confidence, knowing you are speaking to a verified representative. However, if the caller is unable to provide the code, claims they do not need it, or recites an incorrect sequence, you must assume the call is a scam. In such instances, please disconnect the call immediately and report the activity through our official channels. The MAC CODE is more than just a feature; it is your guarantee of authenticity, ensuring that your financial conversations remain private, secure, and exclusively between you and us.

How to get ?

After raising a ticket, our specified team will takeover your ticket,then you will get a mail includes the Mac code,or your can get it from "track ticket" option in our website

For know more

Please raise a ticket from menu >> Support >> Raise A ticket